Returns & Exchanges
At Cream Cornwall, we want you to be completely delighted with your purchase; if for any reason you are not satisfied, we offer a 28-day return window for a full refund or exchange. Please ensure all items are returned in their original, resaleable condition and packaging to qualify for a return.
Initiate Your Return
Contact our customer service team via email or our online portal within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Pack Securely
Carefully wrap your items—especially delicate ceramics or lampshades—in their original packaging to ensure they arrive back at our Cornish studio safely.
Label and Post
Affix the return label provided or address your package to our returns department, ensuring you use a tracked service as we cannot be responsible for items lost in transit.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing